Privacy Policy

Effective date: November 9, 2026

This Privacy Policy explains how Interactive Villages LLC ("Interactive Villages," "we," "us" or "our") collects, uses and protects personal information when you visit interactivevillages.com, use our client area at my.interactivevillages.com, or use our web design, hosting, email and domain services (together, the "Services").

1. Information we collect

Information you give us. When you contact us, order a service, open a support ticket or create an account, we collect what you provide, such as:

• Your name, business name, email address, mailing address and phone number.
• Billing information. Card and bank details are entered with our payment processors, which handle and store them; we keep only limited details such as the card type and last four digits.
• Domain registration details, including the registrant contact information that domain registries require.
• The content of your messages, contact form submissions and support tickets.
• Any website content, files, databases or email you store on our hosting.

Information collected automatically. Like most websites and servers, ours record technical information such as IP address, browser type, device information, pages requested, referring page and the date and time of each request. Our servers also keep logs of email delivery and security events to keep the Services running and protected.

Cookies. Our websites and client area use cookies that are needed for them to work, such as keeping you signed in, remembering your cart and protecting forms from spam. We do not use cookies for advertising.

2. How we use information

• To provide, set up, maintain and support the Services you order, including website projects, hosting accounts, email and domains.
• To reply to your questions and support tickets.
• To send invoices, renewal notices, service and security notices, and other messages about your account.
• To process payments and prevent fraud.
• To protect our customers, our network and the public, including filtering spam and malware and investigating abuse.
• To meet legal, tax and accounting obligations and to enforce our Terms of Service.

We do not sell or rent your personal information, and we do not share it for targeted advertising.

3. When we share information

We share personal information only as needed to run our business and provide the Services:

• Service providers who work on our behalf, such as payment processors, domain registrars and registries, and the software and infrastructure companies that power our servers, client area, email filtering and backups. They may use your information only to provide their services to us.
• Domain registries. When you register a domain, registrant information is sent to the registry and may appear in public WHOIS or RDAP records unless privacy protection applies.
• Legal reasons. When required by law, subpoena or court order, or when we believe in good faith that disclosure is needed to protect rights, property or safety, or to investigate fraud or abuse.
• Business changes. If our business is sold or merged, customer information may transfer to the new owner, who must honor this policy.

4. Your website and email content

The files, databases and email you store on our hosting belong to you. We access them only to provide and support the Services, to keep our systems secure, when you ask us to, or when the law requires it. If you collect personal information from visitors to your own website, you are responsible for your own privacy notice and for handling that information lawfully.

5. How long we keep information

We keep account and billing records for as long as your account is active and afterward as long as needed for legal, tax and accounting purposes. Support tickets and messages are kept so we can refer back to your history. Hosted content and email are removed after a service ends, as described in our Terms of Service. Server logs are kept for a limited time and then deleted.

6. Security

We use reasonable safeguards to protect personal information, including encrypted connections (SSL), server security tools, access controls and two-factor authentication for client accounts. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and turn on two-factor authentication in your client area.

7. Your choices and rights

• You can review and update your account details at any time in the client area.
• You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. We may need to keep some records for legal, tax or security reasons.
• You can opt out of any non-essential email. Service, billing and security notices are part of the Services and are sent while your account is active.
• Depending on where you live, including California and the European Union, you may have additional rights under local law. We will honor those rights as the law requires and will not treat you differently for using them.

To make a request, open a ticket in the client area or email helpdesk@interactivevillages.com. We may need to verify your identity first.

8. Children

The Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

9. Links to other sites

Our websites may link to other sites, including payment processors and the websites of our clients. Their privacy practices are their own; please review their policies.

10. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date above, and for significant changes we will let account holders know by email or in the client area.

11. Contact us

Questions about this policy or your information: open a ticket at my.interactivevillages.com or email helpdesk@interactivevillages.com.