Terms of Service

Effective date: November 9, 2026

These Terms of Service ("Terms") are an agreement between you and Interactive Villages LLC ("Interactive Villages," "we," "us" or "our"). They apply to our websites, our client area at my.interactivevillages.com, and all of our web design, development, hosting, email and domain services (the "Services"). By ordering, paying for or using the Services, you agree to these Terms and to our Privacy Policy.

1. Your account

You must be at least 18 years old and able to enter into a contract. Keep your account information accurate and current, including a working email address, because that is how we send invoices and service notices. You are responsible for everything that happens under your account and for keeping your passwords secure. We recommend turning on two-factor authentication.

2. The Services

Plan features and limits are described on our website and in your order. Hosting plans run on shared servers with fair resource limits per account (CPU, memory, processes and disk). If an account uses more than its plan allows or affects other customers, we may ask you to upgrade, limit the account or, when needed to protect the server, suspend it. We may update the software, features and equipment used to provide the Services, and we will not knowingly reduce the core features of the plan you paid for during a paid term.

3. Billing and payment

• Services are billed in advance for the billing cycle you choose (monthly, quarterly, semiannual or annual, depending on the plan). Prices are listed on our website and in the client area.
• Services renew automatically at the end of each term. We send an invoice before the due date. If you saved a payment method, it may be charged on or after the due date.
• If an invoice is not paid on time, we may suspend the Service until it is paid, and services that stay unpaid may be terminated. Domains that are not renewed before expiration may expire and may be subject to registry redemption fees.
• Prices may change. We will give you notice before a change takes effect, and it will apply from your next renewal.
• You are responsible for any taxes that apply to your purchase.
• Domain registration, renewal and transfer fees, and fees for work already performed, are non-refundable. Any other refund is at our discretion. If you believe you were billed in error, open a ticket within 30 days of the charge.

4. Cancellation

You can request cancellation from the client area at any time, either immediately or at the end of the current billing period. Cancellation does not create a refund except as described above. When a hosting service ends, its files, databases and email are removed from our servers, so download anything you want to keep before you cancel.

5. Acceptable use

You agree not to use the Services, or let anyone else use them, to:

• Break any law, or host or send content that is illegal, including content that infringes copyrights, trademarks or other rights.
• Send unsolicited bulk email (spam), send mail to purchased or harvested lists, or host sites advertised by spam. All bulk email must follow the CAN-SPAM Act and include a working unsubscribe link.
• Host or distribute malware, phishing pages, or content designed to deceive, defraud or harm others.
• Attack, probe or disrupt any system or network, including denial-of-service attacks, port scanning or attempts to access accounts that are not yours.
• Run processes that overload the server, such as cryptocurrency mining, file sharing networks, open proxies or game servers.
• Harass or threaten others, or host content that sexually exploits minors or promotes violence.

We may remove content or suspend a Service without notice when we believe it violates this section or puts our customers, servers or reputation at risk. Where we can, we will contact you first and give you a chance to fix the problem.

6. Your content and security

You keep all rights to the content you put on the Services. You give us permission to store, copy, back up and transmit it only as needed to provide the Services. You are responsible for your content, for keeping your website software, themes and plugins updated, and for using secure passwords. If an account is compromised, we may suspend it or clean it up to protect the server.

7. Backups

Our hosting includes self-service backup tools as a convenience. Backups are not guaranteed to be complete, current or restorable, and they are not a substitute for your own copies. You are responsible for keeping your own backups of your website, databases and email.

8. Domains

Domain names are registered through accredited registrars and are subject to the policies of the registrar, the registry and ICANN, including the Uniform Domain-Name Dispute-Resolution Policy and the registrant rights and responsibilities those policies describe. You are responsible for providing accurate registrant contact information and for renewing your domains on time. We are not responsible for a domain that expires because renewal fees were not paid or because your contact information was out of date.

9. Web design and development projects

The scope, price, schedule and payment terms of each project are set out in your written proposal or estimate. Work outside that scope is billed separately after we agree on it with you. Once a project is paid in full, you own the final website design and content created for you. Third-party software, themes, plugins, fonts and images used in your site remain subject to their own licenses. We may show completed work in our portfolio unless you ask us not to.

10. Support

Support is provided through tickets in the client area and by email. We work to respond promptly, but we do not guarantee specific response or resolution times unless a separate written agreement says so. Help with third-party software or with sites we did not build may be limited or billed as additional work.

11. Availability

We work hard to keep the Services running, but we do not guarantee that they will be uninterrupted or error free. Scheduled maintenance, updates, outages at upstream providers, attacks and events outside our control can cause downtime.

12. Disclaimer of warranties

The Services are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the fullest extent allowed by law, Interactive Villages will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from or related to the Services. Our total liability for any claim related to the Services is limited to the amount you paid us for the affected Service in the three months before the claim arose.

14. Indemnification

You agree to defend and hold harmless Interactive Villages and its owners and staff from any claims, damages and costs, including reasonable attorneys' fees, arising from your content, your use of the Services or your violation of these Terms.

15. Suspension and termination

We may suspend or terminate the Services for non-payment, for a violation of these Terms, or when required by law. You may end the Services at any time as described in section 4. Sections that by their nature should continue, including billing obligations, disclaimers, limitation of liability and indemnification, survive termination.

16. Governing law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in Kitsap County, Washington, and you consent to their jurisdiction.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date above, and for significant changes we will let account holders know by email or in the client area. Continuing to use the Services after a change takes effect means you accept the updated Terms.

18. Contact us

Questions about these Terms: open a ticket at my.interactivevillages.com or email helpdesk@interactivevillages.com.